FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Kim Coe Designs FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and policies. For more detailed information, please review our full policy pages.

1. What products do you offer?

Kim Coe Designs provides a curated selection of home décor, furniture, and lifestyle products designed to enhance modern living spaces with style and functionality.

2. Do you offer shipping across the United States?

Yes, we currently ship within the United States only.
We do not offer international shipping at this time.

3. How long does delivery take?

Handling Time: 1–3 business days (Monday–Friday)
Transit Time: 5–10 business days

Estimated total delivery time: 6–13 business days

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking updates to appear.

5. What is your return policy?

We offer a 30-day return window from the date of delivery.

To be eligible:

  • Items must be unused
  • Returned in original packaging

For full details, please review our Refund & Returns Policy.

6. What should I do if my order arrives damaged?

If your item arrives damaged or incorrect:

  • Take clear photos of the item and packaging
  • Contact us within 48 hours

Email: support@kimcoedesigns.com

We will resolve the issue with a replacement or refund.

7. Can I cancel or modify my order?

Yes, orders can be canceled before they are shipped.
Once shipped, orders fall under our Return Policy.

Please contact us as soon as possible for changes.

8. Is my payment information secure?

Yes. All payments are processed through secure, PCI-compliant payment gateways.
We do not store or access your sensitive payment information.

9. Why might product colors look slightly different?

We strive for accurate product images. However, slight variations may occur due to:

  • Screen settings
  • Lighting conditions
  • Material characteristics

10. How can I contact customer support?

You can reach us through:

Email: support@kimcoedesigns.com
Phone: +1 407-265-1881
Address: 3812 Cypress Ave, Sanford, FL 32773, United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Kim Coe Designs is committed to providing a transparent and reliable online shopping experience. If you have additional questions, feel free to contact our support team at any time.