Refund and Returns Policy
At Kim Coe Designs, we want you to feel confident in your purchase. If you are not satisfied with your order, we offer a clear and straightforward return and refund process as outlined below.
RETURN WINDOW
You may request a return within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
RETURN PROCESS
To initiate a return, please contact us at:
support@kimcoedesigns.com
Include:
- Your order number
- Reason for return
Once approved, we will provide return instructions and the return address.
Important:
Do not return items without prior authorization.
RETURN SHIPPING & FEES
Customer Remorse (Change of Mind):
Customers are responsible for return shipping costs.
Damaged / Defective / Incorrect Items:
We will cover all return shipping costs.
Restocking Fee:
No restocking fees are charged.
REFUNDS
After receiving and inspecting your return:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon delivery.
If your item arrives damaged or incorrect:
- Take clear photos of the item and packaging
- Contact us within 48 hours
Email: support@kimcoedesigns.com
We will arrange a replacement or full refund.
EXCHANGES
We do not offer direct exchanges.
To receive a different item:
- Return the original item
- Place a new order after approval
CANCELLATIONS
Orders can be canceled before shipment at no cost.
If the order has already been shipped, it will be treated as a return and shipping costs may apply.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Final Sale or Clearance items
- Used, assembled, or modified items
CONTACT INFORMATION
Business Name: Kim Coe Designs
Address: 3812 Cypress Ave, Sanford, FL 32773, United States
Phone: +1 407-265-1881
Email: support@kimcoedesigns.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)